This course introduces public sector professionals to how Artificial Intelligence (AI) and Generative AI can be applied responsibly to improve public services, policy delivery, and internal government operations. Designed for non-technical and cross-functional learners, the course focuses on AI awareness, practical public sector use cases, and hands-on application using conversational AI tools (such as ChatGPT or Gemini) and simple, no-code automation workflows.
The course emphasizes transparency, efficiency, citizen experience, and ethical governance. It is structured into three progressive micro-courses—Fundamental, Intermediate, and Hands-On—allowing learners to understand where AI fits within the public sector value chain and how it can be applied safely, legally, and responsibly.
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